Top billing clients are often the least profitable ones, as they demand disproportionate time and support, and are very demanding (they know their value to your business).
However, often it is mainly the C-level that is nursed. Middle-management and daily operational people, who are important stakeholders are never being spoiled with neither attention nor that special extra treat.
Consequently, good NPS scores can be difficult to maintain among this group. But, improved margins and in the end satisfaction and loyalty is obtainable.
customer_engagement_zone_logo-277x300

In close collaboration with you, we can offer the following:

– Analysis of customer engagement (satisfaction)
– Engagement and retention campaigns
– Development of sales support and collateral
– Event management
English